MINISTRY OF TOURISM AND SPORTS, OFFICE OF TOURISM

DEVELOPMENT SETTING STANDARDS FOR THAI TOURISM PRODUCTS AND SERVICES

TOURIST ASSISTANCE CENTER HOTLINE Please call 1155 or (0) 2134 4079 E-mail: thai_tac@hotmail.com TOURIST POLICE On call 24 hours Tourist Police 1155 Travel Information 1672 Emergency Call 191, 123 Traffic Center 197 Police Hospital 1691	TAT’S NEW ROLE IN TOURISM MARKETING AND PR Following the establishment of the Ministry of Tourism and Sports (MOTS) in 2002, the Tourism Authority of Thailand’s scope of work now focuses on marketing Thailand as a destination and the promotion of its multi-billion baht Thai tourism industry, both domestic and international. This is achieved through destination marketing campaigns, advertising and public relations, marketing and sales promotions and participation in international travel trade shows.
PATTAYA TOURIST POLICE On call 24 hours NEW ADDRESS as of June 8, 2006 609/1 Muu 10 Khao Phra Tamnak Nong Preu, Banglamung, Chon Buri 20260 Tel:  1155 or         0 3842 9371,         0 3842 5937 Fax: 0 3841 0044 Telephone Services: Direct Assistance: 1133 (Bangkok) and 183 (upcountry) (these are freecalls) Long Distance Service: 001 IDD: 001+country code+area code+phone number AT&T USA Direct Service: 001-999-11111 Emergency Calls: Mobile Police: 191 Fire Brigades: 199 Ambulance(BKK): +66(0) 2252 2171-5 Tourist Information (TAT Head Office): + 66 (0) 2250 5500 (120 automatic lines) TAT Call Centre: 1672 Operation hours 08.00-20.00 hrs. Tourist Information Counter (Airport Office): Terminial1 (66) 2504 2701-2, Terminal2 (66) 2504 2703,                         2535 2669 Open daily 08.00-24.00 hrs. Tourist Police: 1155 http://tourist.police.go.th	ACTING TAT GOVERNOR APPOINTED 2010 Mr Suraphon Svetasreni Current Position: Deputy Governor for Marketing Communication and Acting Deputy Governor for Policy and Planning H.E. Chumpol Silapa-archa Minister of Tourism and Sports has appointed Ms Pensuda Priaram, Deputy Governor for Administration, as Acting Governor. She takes over from Governor Phornsiri Manohan, who retired in March 2009 after a distinguished 39-year career at TAT. Ms Pensuda Priaram has been Acting Governor since 30 March 2009, and continues to serve concurrently as Deputy Governor for Administration. The Board of Directors also confirmed that the selection process for the new TAT Governor is already under way.

MINISTRY OF TOURISM & SPORTS OFFICE OF TOURISM DEVELOPMENT
Tourism Development and the Development of Service Standards
for Tourism Product and Services
Duties and responsibilities related to the support and development of the tourism industry
as well as administrative issues have been transferred to the Ministry of Tourism
and Sport’s Office of Tourism Development.

These include:

• Tourist Business and Guide Registration/Certification
  This covers the issue of permits, extension of permits,
  suspension of permits andtermination of permits,
  certification of duplicate copies of any other documents related to the tourism
  business operator or guide.
  
  
• Setting standards for tourist attractions/sites, tourism products and services
  Promoting awareness of and encouraging tourism business operators
  and guides to adopt professional standards,
  methodology and practices in accordance with the Tourism Business and Tour Guides
  Act and other Ministerial Decrees issued thereof
  
  
• Responsibility for the inspection and control of tourism business operators,
  places of business and guides to ensure compliance with the Tourism Business
  and Tour Guides Act
  
  
• The conduct of legal proceedings in cases of misconduct or infringement of the law

To lodge complaints related to tourist business operators, tourist retail outlets
or tour guides or report unethical tourism practices,
please contact Office of Tourism Development, Service Standards Development Section of
the Ministry of Tourism and Sports.

Contact information:
The Office of Tourism Development, Service Standards Development Section
Ministry of Tourism and Sports
National Stadium, Rama I Road,
Bangkok 10330, Thailand.
Tel: +66 (0) 2283 1500

Resource From: News Room Tourism Authority Of THAILAND